About us

We specialise in top quality wine accessories and gifts. Authorised UK retailers for German design houses Blomus and Zack, we can offer the widest range and the best service and after sales support.

Delivery

Currently, we accept payments and deliver within the whole of the United Kingdom, including the Channel Islands (VAT will not be charged on deliveries to the Channel Islands, however special delivery rates apply).

We use Royal Mail, Royal Mail Special Delivery and Parcelforce courier to get your order to you. Once an order is placed, in-stock items are sent out the same or next working day (payments by cheque or bank transfer need to clear first). We can offer:

Standard Delivery: £3.75 (inc VAT) on orders up to £100, FREE on orders over £100; usually takes 2-5 working days.

Express Delivery: £6.75 (inc VAT) for any size of order; usually takes 1-2 working days (next working day for orders received before midday on the previous working day, some remote areas and islands of Scotland might take longer).

For your convenience we can deliver to a different address than your own - for instance work, friends or neighbours. The postman or courier will require a signature.
If a single order consists of more than one item, individual items might be sent separately, so don't worry if the whole order doesn't arrive in one parcel (we will still only charge the single package rate for the whole order). We also regularly deliver to other countries - please contact us for a quote.

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we do not accept liability for any loss or damage (whether direct or indirect) for delivery at any time other than the timing of delivery suggested on this site or by our representatives, or requested by the customer.

Your guarantees

30 Day Refund Guarantee

We offer a no quibble 30 day refund guarantee for retail customers. If you change your mind please contact us to arrange a return and return the goods to us complete, in perfect condition, unused, and in their original packaging, and we will refund the value of those goods. With returns due to cancellations we ask that you arrange and pay for the return of the products to us. For your own protection we strongly recommend that you get proof of posting - we will need this in order to give you a refund should the goods go missing on their way back to us.Refunds are usually made within 5 working days following return of the goods, and will be made to the credit card used for the purchase. Accordingly, refunds for items bought as gifts can only be given to the original purchaser.

2 Year Manufacturers’ Guarantees

All of our products are covered by 2 year manufacturers' guarantees - as authorised retailers we deal with any problems on your behalf, providing refunds, replacements or spare parts as appropriate.

Damaged or Faulty Goods

If goods are damaged or faulty on receipt, please contact us as soon as possible and no later than three days after receipt, to report the nature of the damage or fault and to arrange a refund or replacement. We will refund reasonable costs of returning damaged or faulty goods to us.

All our goods are checked before despatch, so any damage is likely to have occurred in transit. Don’t forget that you have the option of not accepting the goods from the postman if they have obviously been damaged. We cannot offer reductions on damaged or faulty items. You can choose to have a replacement (subject to availability) or a full refund including reasonable costs of returning the item to us if required to do so.

Where an inherent fault becomes apparent after a period of use, any refund or replacement may reflect the benefit of the use of the item to the date the fault becomes apparent. Many of the items we sell have easily replaceable parts - where an inherent fault is found in such a part we reserve the right to supply a replacement of this part only (this does not affect your statutory rights).

Replacement or refund terms do not apply where an item has been incorrectly installed and/or used.

Secure online payment

Currently we can accept these cards for online payment:            
                                
           
                               
We use SecureTrading Ltd to process card transactions, which gives us the most sophisticated online trading system available. It allows us to safely process your credit card payment with the bank, and complete the financial transactions securely behind protected firewalls.

SecureTrading Ltd are the UK’s leading independent card payment processor, and use unbreakable data encryption software and secure servers which protect your information during the checkout stage. This guarantees that credit card details can only be seen by the customer, and the on-line processing bank. This system is accepted by, amongst others, Barclays Bank, HSBC and the Royal Bank of Scotland. When you enter your card details you will see that the web page name begins with https://, and depending on your browser, you will see the golden padlock at the bottom right hand side. This means that the page is using Secure Server technology.

In order to prevent fraudulent use of credit cards, and to protect the card holder, we take certain steps to check the validity of orders. In deciding whether to accept an order we (and/or the appropriate bank) will always:

• Check that the card number given does not correspond to a stolen card.
• Check that there are sufficient funds in the card account to cover the order.
• Check that the three digit security code on the back of the card is given and corresponds to the main card number.
• Check that the address given corresponds to the address at which the card is registered.

Failure to give full and correct information to allow us to carry out these checks might result in an order not being accepted. If we suspect that a card is being used fraudulently we will contact the card holder’s bank.

Further Terms & Conditions

General

If you purchase goods from Lindy's Wine Rack it is understood that you have agreed to these terms and conditions. These terms and conditions are deemed to include the contents of all advisory notes on the web site, including those available in the “Buying from LRW” section. Please ensure that you are happy with these terms and conditions and the contents of the other advisory notes before you place an order.

A contract between the customer and Lindy's Wine Rack for the sale of our products will only exist once an order has been accepted, processed and despatched, at which point the goods are owned by and become the responsibility of the customer. This does not affect the customer's statutory rights.

These terms and conditions and your use of this web site are governed by United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction. If any part of these terms and conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. These terms might be changed from time to time without notice. Such changes will apply to any subsequent orders received. All products are offered subject to availability.

Your privacy

We are committed to protecting the information you give us and will only use it in accordance with the Data Protection Act 1998. We will not pass this or any other information to third parties for marketing purposes.

When buying on-line through this site you will be asked to provide certain information:

• Address and contact details – these allow us to process your order and to give you the best possible service. This information is stored securely by us. Some of this information is passed to the credit card agency and your bank to allow us to take payment.
• Credit card details – we do not see or store these when you purchase online. You will enter these in SecureTrading Limited’s secure site from where they are passed to your bank to allow security checks to be made prior to payment being taken.

Emails

We will send emails as part of the process of dealing with your order and providing customer service. Additionally, if you sign up to our newsletters we will send regular email updates on new products, services, discounts and sale items. If you no longer wish to receive these regular email updates you can cancel at any time. We will not pass your email address to anyone else.

Lindy's Wine Rack

Lindy's Wine Rack is a trading name of Aquazuro Limited. Our registered offices are at The Water House, Pett, East Sussex TN35 4HH, our administrative offices are at Unit 1 Sutton Industrial Park, Sea Road, Winchelsea Beach TN36 4LZ. Directors M A Hall, L Hall.

Registered Company: 4208929
VAT Registered: GB 808 0335 51